E92 Privacy Policy — Protecting Our Users' Data
User privacy is a top priority at e92. This document clearly explains how our platform collects, stores, uses, and protects the personal information of Malaysian users. Please read this policy carefully to understand your rights as an e92 platform user.
Information We Collect
When you register and use the e92 platform, we collect certain categories of information to ensure smooth, secure, and suitable service for Malaysian users.
- Full name as shown on identity document
- Email address used for registration
- Phone number for verification and communication
- Date of birth for age verification (18 years and above)
- Bank account or e-wallet holder name
- Account number for processing MYR deposits and withdrawals
- Transaction records including amount, date, and payment method
- Identity verification information for financial compliance purposes
- Device type, operating system, and web browser version
- IP address and general geographic location
- Usage data including pages visited and session duration
- Technical information for troubleshooting and platform improvements
- Game records and betting history within the account
- Game choices and frequency of use per category
- Feedback and communications with customer support team
- Log of login and logout activity for account security
How This Information Is Used
Information collected by e92 is used solely for platform operations and enhancing user experience. We do not sell or rent your personal data to any third parties for commercial marketing.
Primary purposes for using information include:
- Verifying user identity during registration and withdrawal to comply with financial regulations.
- Processes MYR deposits and withdrawals accurately and securely through supported payment methods.
- Provides effective customer support when users encounter technical issues or account-related enquiries.
- Sending important notifications related to accounts, transactions, active promotions, and security information.
- Monitoring account activity to detect and prevent fraud, system abuse, or unauthorized access.
Aggregate usage data that cannot identify individuals is also used to analyze platform performance for overall service improvements.
Cookies & Tracking Technologies
The e92 platform uses cookies and similar tracking technologies to enhance user experience, remember login preferences, and ensure proper platform functionality. Cookies are small files stored on your device when visiting our platform.
Required for core platform operations such as login sessions and language preferences.
Collects anonymous usage data to help us understand how the platform is being used.
Detecting suspicious activity and protecting user accounts from unauthorized access.
Storing display settings and game preferences for a more comfortable user session.
Users can manage their cookie settings through their web browser. However, disabling functional cookies may affect the performance of certain platform features. For more information on managing cookies, refer to the documentation for your web browser.
Data Storage, Security & Sharing
Data Storage and Security
All e92 users’ personal data is stored on servers protected by industry-standard SSL encryption. Access to the database is restricted to authorized personnel only, with all access logged for internal security audits.
Financial data, including bank account information and MYR transaction records, is stored in encrypted format and cannot be accessed in plain text by anyone, including platform staff. User passwords are stored as hashes and cannot be recovered in their original form.
Third-Party Sharing
E92 does not share users’ personal data with third parties for marketing purposes. Limited data sharing only occurs in the following cases: approved payment processors for MYR transaction verification, authorized authorities when required by law, and technical service providers bound by strict confidentiality agreements who may only use data for specific approved purposes.
Your Rights as an e92 User
As an e92 platform user in Malaysia, you have clear rights regarding your personal data. We respect these rights and provide channels to enforce them.
You have the right to request a copy of the personal information we hold about you. Requests can be made through customer support channels and will be processed within a reasonable timeframe.
If you find that your personal information on the platform is inaccurate or outdated, you may request a correction by contacting our support team and providing the necessary documentation.
Users who close their accounts may request deletion of their personal data, subject to legally mandated record retention requirements and applicable financial compliance obligations.
Policy Changes and How to Contact Us
E92 reserves the right to update this privacy policy from time to time to reflect changes in data protection practices or legal requirements. Any significant changes will be communicated to registered users via platform notifications or email. Continued use of the platform after updates indicates acceptance of the revised policy.
For any inquiries regarding this privacy policy or to submit requests related to your personal data, please contact e92 customer support via email at [email protected] or refer to section Frequently Asked Questions contact us for more information.
Your Data Is Secure — Your Platform Trusted
E92 prioritizes the safety and privacy of every Malaysian user. Register with confidence and enjoy a fully protected online entertainment experience.